| Collection and Use of Personal Information About Customers |
| The information we learn from customers helps us personalise and continually
improve your shopping experience at brainyclassrooms.com. We use the information
to handle orders, deliver products, process payments, communicate with you
about orders, products, services and promotional offers, update our records
and generally maintain your accounts with us, and recommend merchandise
that might be of interest to you. We also use this information to improve
our store and platform, prevent or detect fraud or abuses of our website
and enable third parties to carry out technical, logistical or other functions
on our behalf. |
| |
| Your Information |
| Information about our customers is an important part of our business and
we are not in the business of selling it to others. |
| |
| How Secure Is Information About Me? |
| |
• We work to protect the security
of your information during transmission by using Secure Sockets
Layer (SSL) software, which encrypts information you input.
• We reveal only the last five digits of your credit card
numbers when confirming an order. Of course, we transmit the entire
credit card number to the appropriate credit card company during
order processing.
• We maintain physical, electronic and procedural safeguards
in connection with the collection, storage and disclosure of personally
identifiable customer information. Our security procedures mean
that we may occasionally request proof of identity before we disclose
personal information to you.
• It is important for you to protect against unauthorised
access to your password and to your computer. Be sure to sign off
when you finish using a shared computer. |
|
| |
| Items returned because they are damaged, defective or
incorrect |
If you are returning an item because of an error on our part or, in accordance
with our returns policy, because it is damaged or defective, we will refund
the delivery charges incurred in sending the item to you and pay your costs
of returning it to us by refunding your return postage costs.
Brainyclassrooms.com will check all items returned as damaged or defective.
In the event we find no fault, we reserve the right to re-charge you for
the item/s and to recover our fees and expenses from you. |
| |
| Our 14-day returns guarantee |
Our 14-day returns guarantee means that if for any reason you are unhappy
with your purchase, you can return it to us in its original condition within
14 days of the date you received the item, unopened (with any seals and
shrink-wrap intact) and we will issue a full refund for the price you paid
for the item. We can only accept the return of opened items if they are
faulty |
| |
| Items returned under the 14-day returns guarantee |
Where you are withdrawing from your purchase prior to 14 days after delivery
and there has been no error on our part, we will refund only the cost of
the item. You must pay return postage. |
| |
• please note that we cannot accept
returns if you deliver them to us by hand
• we will notify
you via e-mail when we have processed your return--this may take up
to three weeks
• for your protection we recommend that you
use a recorded-delivery service if the value of the return is more
than £50 |
|
| |
| Your Statutory Rights |
| Cooling-off Period |
| Purchases |
At brainyclassrooms.com we want you to be delighted every time you shop
with us. Occasionally though, we know you may want to return items. That's
why under our 14-day returns guarantee, if for any reason you are unhappy
with your purchase, you can return it to us in its original condition within
14 days of the date you received the item for a full refund less postage.
By law, customers in the European Union also have the right to withdraw
from the purchase of an item within seven working days of the day after
the date the item is delivered. This applies to all of our products (We
regret that we also cannot accept cancellations of contracts for the purchase
of video, DVD, audio, video and software products where the item has been
unsealed).
To cancel your purchase within the seven-working-day cooling-off period,
please return the item giving the reason for the return as "I just
don't want it anymore". Please package the relevant item(s) securely
and send it to us, so that we receive it within seven working days of the
day after the date that the item was delivered to you.
Please note that we cannot accept returns if you deliver them to us by hand.
For your protection, we recommend that you use a recorded-delivery service
if the value of the return is more than 50 GBP.
Please note that you will be responsible for the costs of returning the
items to us unless we delivered the item to you in error, or if the item
is damaged or defective.
As soon as we receive notice of your cancellation of this order, we will
refund the relevant part of the purchase price for that item together with
the item's normal postage charge--we cannot refund any priority, express
or courier component of the postage charge. For more information on your
right to withdraw from your purchase within the seven working day cooling-off
period, visit the Department of Trade and Industry's website at: http://www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling
|
| |
Contact Us.
brainyclassrooms Ltd.
Canada House Business Centre
272 Field End Road
Eastcoat, Ruislip
Middlesex
HA4 9NA
Phone: 0208 582 0346
Fax: 0208 841 7017
E-mail: info@brainyclassrooms.com
|